List the channels
Check email, SMS, push notifications, phone and personalised offers separately. An unsubscribe link may apply only to the channel used. Record the request time and confirmation.
Communication and Play Access Are Separate
Unsubscribing from email or SMS changes marketing permission. It does not necessarily block login, deposits or play. A person who needs access restriction should use a time-out, self-exclusion or other account control rather than relying on an unsubscribe link.
Open the live accountAllow operational messages
Security alerts, transaction updates and legal notices can continue even after marketing stops. Keep access to the registered contact route so important account or withdrawal messages are not missed.
Choose account restriction separately
If the goal is to prevent play, activate the appropriate cool-off or self-exclusion control. Confirm its duration and scope. Do not assume blocking a sender address creates any protection inside the account.
Escalate continued promotions
Preserve examples sent after the opt-out, including date, channel and sender. Ask support to confirm the suppression state across every registered contact route. Avoid clicking promotional links while a safer-play restriction is being arranged.
Keep this record
- email preference
- SMS preference
- push/phone settings
- opt-out time
- account control separate
Related decisions
Quick answers
Does unsubscribe block deposits?
No. It is normally a marketing preference, not an account restriction.
Why can transaction emails continue?
Operational and security messages are different from promotions.
What if marketing continues?
Save examples and ask support to confirm suppression across each channel.
Last reviewed: 30 July 2026